JUAN365 FAQ — Straight Answers for Every Juan
Same questions come up a lot, so here are the honest answers in one place. If anything is still unclear after reading, live chat is open around the clock.
Quick facts
- Minimum age: 21 (Philippine law)
- License: PAGCOR-regulated
- Deposit & withdrawal: GCash, Maya, GoTyme, InstaPay, bank transfer
- Minimum GCash deposit: ₱50 · daily GCash limit: ₱100,000
- Currency: Philippine Peso (₱)
Frequently Asked Questions
How do I deposit with GCash?
Open the cashier, choose Deposit, select GCash, enter any amount from ₱50, and confirm on the GCash screen. Deposits ride InstaPay and usually reflect in your JUAN365 wallet within seconds.
What is the minimum and maximum GCash deposit?
The minimum is ₱50. A verified GCash wallet allows up to ₱100,000 per day. There is no casino-side deposit fee at JUAN365.
How fast are withdrawals?
Once KYC is cleared, GCash withdrawals settle over InstaPay in minutes to about an hour; first-time or large payouts may take longer for a manual check. GoTyme and Maya are also supported.
What are the withdrawal limits?
Payouts run on InstaPay, capped at ₱50,000 per transaction and ₱500,000 per day. For larger sums, split across days or use a PESONet bank transfer.
Why do I need KYC verification?
KYC is a one-time PAGCOR requirement that confirms your identity and age before your first withdrawal. Submit any valid government ID; review takes 24–48 hours. Accounts must be in your own name.
How do bonuses and wagering work?
A bonus carries a wagering multiplier — the total you must bet before it becomes withdrawable. A ₱1,000 bonus at 20× needs ₱20,000 of turnover. Slots usually count 100% toward this; live games far less.
What is RTP and does it guarantee winnings?
RTP is the long-run theoretical payback across millions of rounds, not a session promise. A 97% slot does not return ₱97 of every ₱100 tonight. Use it to compare games over the long run.
Can I use Maya or GoTyme instead of GCash?
Yes. All three work for deposits and withdrawals. GoTyme's InstaPay transfers are free, while Maya charges about ₱15 per outbound transfer on its side. JUAN365 adds no casino fee.
How old do I need to be?
You must be at least 21 to register and play, as required by Philippine gaming law. Age is confirmed during KYC, and any account found to belong to a minor is closed.
What if I think I have a gambling problem?
Use self-exclusion or deposit limits in your account settings, and call the free, confidential NCMH crisis line at 1553. Our responsible-gaming page lists every tool and support resource.