Responsible Gaming at JUAN365 — Play Within Your Limits
Gambling should stay fun. JUAN365 gives every player the tools to keep it that way, and we would rather you play a little for a long time than a lot for a short, painful one. Here is how to stay in control — every day of the year.
Tools built into your account
You do not need to contact support to protect yourself. These controls live in your account dashboard and take effect immediately:
- Deposit limits — cap how much you can add daily, weekly or monthly
- Reality checks — timed reminders that show how long you have been playing
- Cooling-off — pause your account for a short set period
- Self-exclusion — lock your account for a longer stretch when you need a real break
Know the warning signs
Play is drifting out of balance when it stops being entertainment. Be honest with yourself if you notice any of these:
- Betting money set aside for bills, rent or family needs
- Chasing losses to win back what you have lost
- Borrowing money or selling things to keep playing
- Hiding how much time or money you spend from people close to you
- Feeling anxious, guilty or unable to stop
Our commitments to you
- Strictly 21+ — age is verified through KYC before any withdrawal
- No lending or credit — you only play with funds you deposit yourself
- Accounts must be in your own name; third-party wallets are rejected
- Marketing is never aimed at minors or self-excluded players
Where to get help
If gambling is becoming a problem for you or someone you know, reach out — it is free and confidential. Call the National Center for Mental Health (NCMH) crisis line at 1553, available 24/7 across the Philippines. You can also self-exclude from JUAN365 at any time, and our support team will help you set it up without pressure.
Frequently Asked Questions
How do I set a deposit limit?
Open your account dashboard, go to responsible-gaming settings, and set a daily, weekly or monthly cap. It applies immediately, and lowering a limit takes effect right away.
Can I take a break from JUAN365?
Yes. Use cooling-off for a short pause or self-exclusion for a longer break. During self-exclusion your account is locked and you will not receive marketing.
Where can I find help in the Philippines?
Call the NCMH crisis line at 1553 — free, confidential and available 24/7. You can also self-exclude at JUAN365 and our support team will help you arrange it.